Thirty years ago my Father operated his courier business using a mobile block phone.  I fondly remember this cool, new device that enabled him to run his business outside the office.  Although simple and awkward by today’s standards it was a marvel and workhorse at that time.Read more

Last week I stood in line to buy the latest product of Apple, iPhone 4 for two of my employees.  In my head I was calculating the cost of the phone, data package and 3rd party app.  The cost of the phone and needed options are ringing in the dollars for Verizon Wireless and Apple.Read more

We have an ongoing project that when we revisit it I clench my teeth.  Up until this point I was confident of my resolve for creative challenges using time and inspiration but this is a different beast. Read more

Last month we were honored with our national trade association’s award for quality answering service, the Award of Excellence.  At the annual convention’s awards dinner I looked around the large conference room and recognized the familiar faces of two competitors from the Phoenix Metro area who had also won the award this year. Read more

I’m honored to be A Better Connection’s first blogger.  For the last couple months I’ve been bouncing off the walls knowing we would soon have an additional tool to make announcements, share knowledge and introduce cool things ABC.  Blogging is a fantastic way to communicate and share with our clients, potential clients, vendors, industry competition and ABC personnel.Read more