Agent Telemessaging

A Better Connection’s award winning agent telemessaging service provides you with professional representation using a combination of highly trained telephone agents and state of the art computer telephony integration software.

Medical Telemessaging

A Better Connection’s awarding winning ATSI certified telemessaging service offers individualize custom plans designed to streamline a pathway of communications between you, your patients and the facilities you represent.

Commercial Emergency Dispatch

A Better Connection’s awarding winning ATSI certified telemessaging service has developed a process for expediting emergency messages. Utilizing a combination of automated call routing and agent telemessaging services, A Better connection is able to document, then dispatch your emergency calls promptly and accurately in the most cost effective manner.

Disaster Back-up Service

A Better Connection’s awarding winning ATSI certified telemessaging service offers a central telecommunication safe harbor for companies who may be required to maintain 24/7 up time. Being located in Arizona allows A Better Connection’s clients to possess telemessaging reliability during any type of emergency situation.

Web Enhanced Applications

A Better Connection’s awarding winning ATSI certified telemessaging service is a proactive leader in developing innovative technologies that enhance telecommunication processes. Our Web Based Applications allow our clients to manage their own on call scheduling, messaging and dispatching protocol via the internet, in real time.

Appointment Services

A Better Connection offers agent driven web based appointment scheduling services to both the medical and commercial industries. The online customer interface provides instantaneous access to your schedule which allows you to maintain control without having to answer a call.

Order Entry - E Commerce Services

Better Connection offers agent driven web based order entry and ecommerce solutions to fit all types of business and services. Our state of the art telephony equipment can easily integrate to any customer data base or website allowing real time order processing and customer service support staffing.

Ad Response

A Better Connection offers agent driven response services designed to capture sales leads, obtain data requirements and track advertisement responses. By utilizing our message identification programs, we are able to uniquely identify each call answered and instantaneously capture caller identification.

Virtual Reception Service

A Better Connection’s virtual receptionist service offers the appearance of personalized office staff without the expensive of having an office. This service allows our agent to answer your phone and either transfer or connect your call to the appropriate personnel while providing you with written call routing documentation.

Voice Mail Services

A Better Connection’s voice mail solutions offers cost effective telemessaging services for those companies who do not always require a human interface. Our voice mail platform offers numerous messaging, faxing and message notification processes that can be customized to fit all customer needs.