This is the second topic in my managing your phone calls blog series.

In the eyes of business owners, numerous phone calls coming in simultaneously is a good problem to have.  Your advertising dollars are ringing in ROI with prospective clientele calling and you are providing your valuable current clientele with a real time channel of communication.  The challenge is to hire and pay for receptionists to field multiple phone calls that are coming in at the same time. Read more

We have an ongoing project that when we revisit it I clench my teeth.  Up until this point I was confident of my resolve for creative challenges using time and inspiration but this is a different beast. Read more

Consumers that are allowed to opt out of an automated system and reach an agent when needed are 1.9 times more likely to do future business. (Aspect Index 2007)

In my first blog about in-house voice mail systems I introduced a few advantages to utilizing a telephone answering service over in-house voice mail. Below are additional benefits in hiring a telephone answering service to handle your overflow or after hour calls.Read more

In my opinion Sea Monkeys is the brilliant marketing idea of my lifetime. They were introduced to the general public in 1960 and are still sold today. Sea Monkeys do not have arms, legs nor do they have a face like the drawing the advertisement/packaging depicts. They are actually dehydrated brine shrimp eggs which come to life when water is added. A biological miracle indeed but I believe it is marketing and packaging that continue to sell Sea Monkeys.Read more