Consumers that are allowed to opt out of an automated system and reach an agent when needed are 1.9 times more likely to do future business. (Aspect Index 2007)

In my first blog about in-house voice mail systems I introduced a few advantages to utilizing a telephone answering service over in-house voice mail. Below are additional benefits in hiring a telephone answering service to handle your overflow or after hour calls.Read more

Consumers who reach an automated system rather than a live person say they will do less business with that company (Aspect Index 2007)

I’m scratching my head trying to understand why a business would choose to go with an in-house voice mail system over live answering service. The voice mail system may be the most inexpensive method of leaving and retrieving messages but it has its share of limitations.Read more